Contact Center Solution

Contact center is one of the most efficient strategies in today’s market to efficiently market ones products or services. We at iCore Innovations make sure that we market your product with warmth in selling to the customers with clients satisfaction. we maintain a fruitful relationship with the investors and the clients by promoting your product.

Organizations throughout the world have accepted the fact of managing customers effectively is the first step for business growth and success. An innovative, integrated and consistent customer service across all key aspects and phases of business process for example pre-purchase, purchase and post purchase is the best solution to maximize customer value in every business.

iCore Contact Center is in the reach of every company to deliver an outstanding customer satisfaction in direct and indirect interactions through its highly professional team.

iCore has excellent infrastructure exclusively installed for contact center operations. We have excellent training programs for fast moving marketing strategies.

 
Solutions
  • All recordings of calls, transactions, live chat messages will be maintained for any further reference.
  • Highly secured data maintenance capabilities and sophisticated dialers.
  • Timely response by our highly qualified, self motivated and enthusiastic team members managed by professional Team Managers.

 
Our Process
Inbounds
  • Sales
  • Order taking
  • Customer Care
  • Technical support
  • Setting Appointments
Ootbounds
  • Sales
  • Marketing
  • Follow Up Calls
  • Sales Promotion
  • Up-sell/Cross-sell
  • Service Activation
  • Promoting any event
  • Customer Acquisition
  • Trade show follow up
  • Customer Care Program
  • Appointment Setting Calls
  • Web based B2B & B2C solutions
Web Services
  • Live chat
  • E-mail Support